about
shipping &
Returns
We know shipping is important to you. It is important to us, too. We listened to your concerns about shipping costs. After working closely with our distribution partners, we are excited to offer the following:
$5.95 Flat Rate USA/Domestic
All USA/Domestic orders ship for a flat rate of $5.95 via FedEx SmartPost. Orders usually take 2-7 business days to arrive. (Please note that our Starter Kits ship via FedEx from one of our partners in Georgia and ships separately from other items.)
Canada/International
We are very happy to be able to offer SIGNIFICANTLY CHEAPER INTERNATIONAL SHIPPING via DHL Global Mail Service. Our customers in Canada, UK, Ireland, Australia, New Zealand, and 36 other countries will be able to order our products and ship at the following rates:
- 0-1lb $12.95
- 1-2lb $19.95
- 2-3lb $26.95
- 3-4lb $33.95
- 4-5lb $40.95 (over 5lb please contact us to arrange shipping)
Other countries also have discounted rates. Please put your items in your cart and proceed to checkout to see what your shipping charges will be.
Returns
Please email info@coldwaxacademy.com if you need to make an exchange or return. All product returns will be mailed to:
Acutrack c/o Squeegee Press
350 Sonic Ave, Livermore, CA 94551